CONNECTED PRODUCTS & CUSTOMER EXPERIENCE
CONNECTED PRODUCTS & CUSTOMER EXPERIENCE
Products that do more than just work – they communicate, learn, and optimize themselves. With the Internet of Things (IoT), real-time data, and smart platforms, Zoi transforms connected products into customer enthusiasm for your brand.
Connected Products & CX:
Smart PRODUCTS, STRONG CUSTOMER LOYALTY
Today, a product alone is no longer enough. Connected experiences are the new standard. Customers expect smart, responsive services that accompany them from initial contact to long-term use.
We use IoT technology and intelligent data platforms to connect products, people, and processes. The result? Personalized experiences, more efficient processes, and new digital business models.
WHAT MAKES CONNECTED PRODUCTS SPECIAL?
- Direct customer interaction via apps, devices, and platforms.
- Personalized services through intelligent data analysis
- Automated maintenance and real-time support for maximum efficiency
- They seamlessly integrate
into existing systems for a smooth user experience.
IoT Device Connectivity:
SMART DEVICES THAT ARE CONNECTED WITHOUT VISUAL CONTACT
Data flow is the basis of connected products. IoT devices record, transmit, and process data in real time. However, only the right cloud connection makes the data usable for more precise insights, automation, and optimized services.
HOW IOT DATA CREATES ADDED VALUE:
- IoT devices act as endpoints; sensors measure temperature, pressure, movement, and operating states.
- The cloud acts as a central nervous system
where data is stored, analyzed, and linked to other systems.
- Real-time analyses enable predictive maintenance; machine learning recognizes patterns and optimizes processes.
- Secure, scalable infrastructure: IoT brokers, API interfaces, and standardized protocols ensure stable connections.
Zoi designs scalable IoT architectures — from device integration to end-to-end implementation. This ensures that your products are not only connected but also truly intelligent.
IoT Backends & Data Processing:
INTELLIGENT DATA, SMART DECISIONS.
A connected product without smart data processing? Missed opportunities! IoT systems generate huge amounts of data, but they only unfold their value in combination with process and service data.
OUR SOLUTIONS MAKE YOUR DATA WORK AND NOT JUST EXIST:
- Scalable cloud platforms for fast and secure processing.
- Optimized data architectures
for cost-efficient storage.
- Real-time analytics and automation for better customer service.
- Serverless technologies and auto-scaling ensure maximum efficiency.
With over 10 years of experience in the public cloud environment, Zoi delivers complete IoT architectures — from data collection to intelligent analytics.

Empower your product potential. Make it work for your business.
Data Lakes & BI Integration:
USING DATA INSTEAD OF STORING IT
Companies have a wealth of data at their fingertips, yet much of it remains unused. Data lakes and lakehouses offer scalable, flexible infrastructure for efficiently storing, analyzing, and using structured and unstructured data. They solve the limitations of classic data warehouses and enable real-time analysis, AI-supported predictions, and deeper business insights.
WHY Data Lakes & Lakehouses?
- They offer limitless scalability and grow with your data and requirements.
- They are a cost-efficient alternative to traditional data warehousing solutions.
- Fast and flexible analyses: Make raw data usable without complex modeling.
- They provide real-time insights for better decisions, from predictive analytics to AI.
Zoi provides a sophisticated data architecture that seamlessly integrates into your existing systems. We develop data pipelines that efficiently feed information and optimize processing. In doing so, we ensure that governance and collaboration function smoothly, such as with data mesh models.
CAROUSEL FILTER SETUP
CASES
Here are a few examples of how we have successfully supported our customers regarding connected products and customer experience.
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LET’S EXPLORE YOUR POTENTIAL
It's time to find out where your digital journey could go.