Less manual work. More value from every process.
Faster workflows. Smarter decisions.
Less stress. More focus on what matters.
AI-powered processes for greater precision and consistency.
With Gemini, Delivery Hero – in close collaboration with Zoi – has taken a bold approach that goes far beyond technology. At the heart of this journey lies a single question: How can AI help build structures that truly make a difference and support the way people work every day?
It quickly became clear: both companies share the same mindset – driven by clear goals, solution-oriented thinking, and real accountability.
AI rollouts are never just about tech. Success depends on how AI is used in daily work. The real challenge? Getting people not just to try AI – but to adopt it. Zoi delivered a change approach that goes deeper than access rights and tools: it embeds AI into teams’ day-to-day work – through interactive training, inspiring nudges, and a global community model that builds confidence and curiosity.
Thanks to a scalable enablement framework that goes well beyond standard training, more than 40,000 employees were able to quickly use Gemini productively.
Zoi blended live sessions, on-demand content, and real-world formats into a flexible learning system that fits right into the rhythm of everyday work.
Zoi is an expert in change management and AI. We highly valued their engagement and expertise during the Gemini for Workspace rollout at Delivery Hero.
From developers to project managers, every training was tailored to roles and real use cases. This strategy enabled strategic adoption and activated key multipliers across departments. The result? AI that’s not just understood – but effectively applied.
Zoi’s modular content was delivered in multiple languages – from Turkish to Korean to Spanish – supported by AI avatars and interactive formats. This made global learning not just efficient, but consistent in quality. Tutorials, quizzes, and in-person sessions ensured measurable knowledge transfer and built real confidence at scale.
The key to long-term adoption? Habits.
With practical prompts, real-life success stories, and accessible training formats, Gemini became a natural part of how people work at Delivery Hero – not a one-off project, but a daily companion for better productivity.
A technology is only as powerful as its application. The true impact emerges when employees don’t just understand Gemini: they build it into their work. To accelerate this shift, Delivery Hero launched the Gemini Challenge: Who can develop the most valuable use case? And it worked. Within weeks, AI use cases emerged from every corner of the business – from automated financial analysis to optimized sales workflows.
New hires use Gemini to ramp up faster. Developers get instant code reviews. Finance teams track risks in real time.
One team automated repetitive tasks, saving hours of manual effort per process: a clear lever for scaling and relief.
Instead of navigating data deserts, teams analyze unstructured information with Gemini in seconds, gaining actionable insights for better decisions.
Gemini summarizes complex email threads and generates structured replies, leading to clearer conversations with less effort.
Delivery Hero is the world’s leading local delivery platform, operating its service in around 70 countries across Asia, Europe, Latin America, the Middle East and Africa. The company started as a food delivery service in 2011 and today runs its own delivery platform on four continents.
Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the
Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
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