Delivery Hero
DELIVERY HERO & GEMINI – DELIVERING THE FUTURE
INDUSTRY
E-commerce & Online Delivery Services
CLOUD PROVIDER
Google Cloud
With over 40,000 employees across almost 70 countries, Delivery Hero has long been a global Google Workspace customer. But the integration of Gemini at work marked the beginning of a new chapter: an AI-powered way of working that doesn’t just save time and money, but makes the entire organization work smarter.
TIME SAVED PER TASK
Less manual work. More value from every process.
INCREASED PRODUCTIVITY
Faster workflows. Smarter decisions.
EMPLOYEE SATISFACTION
Less stress. More focus on what matters.
THE QUALITY OF WORK
AI-powered processes for greater precision and consistency.
SCALING AI WITH A SYSTEM: MAKING GEMINI PART OF EVERYDAY WORK
Thanks to a scalable enablement framework that goes well beyond
standard training, more than 40,000 employees were able to quickly use Gemini productively.
Zoi blended live sessions, on-demand content, and real-world formats into a flexible learning system that fits right into the rhythm of everyday work.
Zoi is an expert in change management and AI. We highly valued their engagement and expertise during the Gemini for Workspace rollout at Delivery Hero.
MICHAEL KRENZ
Director Enterprise Technology Services, Delivery Hero SE
FROM ROLLOUT TO ROUTINE: HOW AI BECOMES REALITY
AI rollouts are never just about tech. Success depends on how AI is used
in daily work. The real challenge? Getting people not just to try AI – but to adopt it. Zoi delivered a change approach that goes deeper than access rights and tools: it embeds AI into teams’ day-to-day work – through interactive training, inspiring nudges, and a global community model that builds confidence and curiosity.
Delivery Hero employees were introduced to the art of prompting.
AI AS A METHOD: LOCALIZED. SCALABLE. SUSTAINABLE.
Zoi’s modular content was delivered in multiple languages – from Turkish to Korean to Spanish – supported by AI avatars and interactive formats. This made global learning not just efficient, but consistent in quality. Tutorials, quizzes, and in-person sessions ensured measurable
knowledge transfer and built real confidence at scale.
AI TRAINING THAT DRIVES IMPACT
From developers to project managers, every training was tailored to roles and real use cases. This strategy enabled strategic adoption and activated key multipliers across departments. The result? AI that’s not just understood – but effectively applied.
FROM TECHNOLOGY TO TRANSFORMATION
With Gemini, Delivery Hero – in close collaboration with Zoi – has taken a bold approach that goes far beyond technology. At the heart of this journey lies a single question: How can AI help build structures that truly make a difference and support the way people work every day?
It quickly became clear: both companies share the same mindset – driven by clear goals, solution-oriented thinking, and real accountability.
Gemini Heroes: shaping the future of work together.
THE GEMINI SHIFT IN ACTION
A technology is only as powerful as its application. The true impact emerges when employees don’t just understand Gemini: they build it into their work. To accelerate this shift, Delivery Hero launched the Gemini Challenge: Who can develop the most valuable use case? And it worked. Within weeks, AI use cases emerged from every corner of the business – from automated financial analysis to optimized sales workflows.
JUST A FEW HIGHLIGHTS FROM THE FIELD
- Faster onboarding, smoother automation
New hires use Gemini to ramp up faster. Developers get instant code reviews. Finance teams track risks in real time. - Scalable efficiency gains
One team automated repetitive tasks, saving hours of manual effort per process: a clear lever for scaling and relief. - Speed to insight
Instead of navigating data deserts, teams analyze unstructured information with Gemini in seconds, gaining actionable insights for better decisions. - Smarter communication
Gemini summarizes complex email threads and generates structured replies, leading to clearer conversations with less effort.
CONCLUSION: AI THAT LANDS – AND LASTS
Google Gemini is more than just a tool. Its success depends on how deeply it's woven into everyday work. Only when AI addresses real challenges does it become a solution with staying power. Through targeted training, practical use cases, and strong change management, Gemini moved from rollout to real adoption – and continues to evolve as an integral part of how Delivery Hero works.
AI BY HABIT: MAKING GEMINI A DAILY TOOL
The key to long-term adoption? Habits.
With practical prompts, real-life success stories, and accessible training formats, Gemini became a natural part of how people work at Delivery Hero – not a one-off project, but a daily companion for better productivity.
About DeLIVErY HERO
Delivery Hero is the world’s leading local delivery platform, operating its service in around 70 countries across Asia, Europe, Latin America, the Middle East and Africa. The company started as a food delivery service in 2011 and today runs its own delivery platform on four continents.
Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the
Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
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